Returns, Refund and Cancellation Policy
We have a 10-day return policy, which means you have 10 days from the date of delivery to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@chikankari-by-rrcreation.com. Please note that returns will need to be sent to the following address:
India
RR Creation,
Shop no 24, 25, Regency Avadh Building, Chowk,
Lucknow 226003
USA
Please write to us at info@chikankari-by-rrcreation.com for shipping address for returns for orders placed within USA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@chikankari-by-rrcreation.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We highly recommend taking a picture of the damage/defect as soon as noticed by you. Please do share with us the picture while requesting return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately we cannot accept return/exchange on items marked as clearance.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chikankari-by-rrcreation.com
Cancellation Policy
You can cancel an order within 24hrs of the order being placed.
Change in order
If you want to make changes to an order placed, for example size, delivery address, etc. you can write to us on info@chikankari-by-rrcreation.com and we will try our best to address the request. Please mention the order number and the changed information. Unfortunately we will not be able to address the request once the order is shipped.